Last updated: 4.7.2025
1. Acceptance of Terms
By accessing or using Visai ("the Service"), operated by Visai ("we," "us," or "our") at visai.fi, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
2. Description of Service
Visai is an AI-powered quiz generation platform that allows users to create educational content by uploading documents and generating quizzes using artificial intelligence models.
3. User Accounts and Registration
3.1 Account Creation
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 13 years old to use the Service
3.2 Google Account Integration
- The Service integrates with Google accounts for authentication
- We collect and process your Google account data including email address and profile information
- This data is used solely for account management and service provision
4. Payment Terms and Credit System
4.1 Credit System
- The Service operates on a credit-based system for premium features
- Credits are consumed when generating quizzes using AI models
- Credit consumption varies by AI model complexity and usage
- Unused credits do not expire but may be subject to account inactivity policies
4.2 Payment Processing
- Payments are processed through Stripe, a third-party payment processor
- You must provide accurate billing information
- All payments are in Euros (EUR) unless otherwise specified
- Prices are inclusive of applicable VAT for EU customers
4.3 Refund Policy
- Refunds for credit purchases may be requested within 14 days
- Refunds are subject to fair usage evaluation
- Used credits are generally non-refundable
- Contact support for refund requests
4.4 Billing Disputes
- Billing disputes must be raised within 60 days of charge
- We will investigate all legitimate billing concerns
- Disputed charges may be temporarily suspended during investigation
5. Data Collection and Processing
5.1 Types of Data Collected
We collect and process the following types of data:
- Google account information (email, name, profile data)
- Documents and files you upload to the Service
- Prompts and instructions you provide
- Generated quiz content and responses
- Usage analytics and service interaction data
- Payment and billing information
- Device and browser information
5.2 Third-Party Processing
- Your data may be processed by third-party AI model providers including but not limited to Google, Anthropic, and OpenAI
- We use OpenRouter as a routing service to connect to various AI model providers
- Third-party providers process data solely for service delivery
- Data is not retained by third-party providers beyond the processing session
- We maintain data processing agreements with all third-party providers
5.3 Data Storage and Retention
- All user data is stored within the European Union
- We comply with EU data protection regulations including GDPR
- Account data is retained for the duration of your account plus 30 days
- You may request earlier deletion subject to legal obligations
5.4 Data Transfers
- International data transfers comply with GDPR adequacy decisions
- We use Standard Contractual Clauses for transfers to non-EU countries
- You consent to necessary data transfers for service provision
6. Service Limitations and Usage Restrictions
6.1 Usage Limits
- Free accounts have limited monthly quiz generation quota
- Premium accounts have higher limits based on credit availability
- Rate limiting applies to prevent system abuse
- File upload limits: 50MB per file, 1GB total per account
6.2 Content Restrictions
- Maximum document size: 50MB per upload
- Total storage limit: 1GB per account
6.3 Fair Usage Policy
- Commercial use requires appropriate subscription tier
- Automated access must be approved in advance
- Excessive usage may result in temporary restrictions
- We reserve the right to modify limits with reasonable notice
7. Permitted Use
7.1 Acceptable Use
You may use the Service to:
- Upload educational documents and materials
- Generate quizzes and educational content
- Access and manage your created content
- Share quiz content in accordance with these Terms
7.2 Prohibited Use
You may not:
- Upload copyrighted material without proper authorization
- Use the Service for illegal or harmful purposes
- Attempt to reverse engineer or compromise the Service
- Share your account credentials with others
- Upload malicious content or viruses
- Violate any applicable laws or regulations
8. Intellectual Property
8.1 Your Content
- You retain ownership of content you upload to the Service
- You grant us a limited license to process your content for service provision
- You represent that you have the right to upload and process the content
8.2 Generated Content
- Quiz content generated by AI models is considered derivative work
- You have the right to use and modify generated content
- We retain no ownership claims over generated content
8.3 Service Content
- The Visai platform, software, and associated materials are our intellectual property
- You may not copy, modify, or distribute our proprietary content
9. GDPR Compliance and User Rights
see privacy
10. Privacy and Data Protection
see privacy
11. Service Availability
11.1 Service Uptime
- We strive to maintain high service availability
- We do not guarantee uninterrupted service access
- Maintenance and updates may temporarily affect service availability
11.2 Service Modifications
- We may modify, update, or discontinue features
- We will provide reasonable notice of significant changes
- Continued use constitutes acceptance of modifications
12. AI Content Disclaimers and Limitation of Liability
12.1 AI Content Disclaimers
- AI-generated content may contain inaccuracies or biases
- Generated quizzes should be reviewed before educational use
- We do not guarantee factual accuracy of AI outputs
- Users must verify content appropriateness for their context
- AI responses may reflect training data limitations
12.2 Service Disclaimer
- The Service is provided "as is" without warranties of any kind
- We disclaim all warranties, express or implied, including merchantability
- No warranty of uninterrupted or error-free operation
- Users assume responsibility for content verification
12.3 Liability Limits
- Our liability is limited to the maximum extent permitted by EU law
- We are not liable for indirect, incidental, or consequential damages
- These limitations do not apply to:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of data protection obligations
- Other liabilities that cannot be excluded under applicable law
13. Account Management and Termination
13.1 Account Suspension
- We may suspend accounts for Terms violations
- Users will be notified of suspension reasons
- Appeals can be submitted within 30 days
- Suspended accounts retain data during appeal period
13.2 Termination by User
- You may terminate your account at any time through account settings
- Account termination is effective immediately
- Some data may be retained as required by law
- Credit balances are non-refundable upon voluntary termination
13.3 Termination by Us
- We may terminate accounts for material Terms violations
- 30 days notice will be provided except for serious violations
- Immediate termination may occur for:
- Illegal activities
- Security threats
- Repeated policy violations
- Upon termination, your right to use the Service ceases immediately
13.4 Effect of Termination
- Access to Service and data will be removed
- Generated content may be deleted after 30 days
- Payment obligations survive termination
- Data retention follows applicable legal requirements
14. Dispute Resolution
- Contact us first to resolve disputes informally
- We commit to good faith resolution efforts
- Most disputes can be resolved through direct communication
- Unresolved disputes may be submitted to mediation
- Mediation through Finnish Consumer Disputes Board for consumers
- Costs shared equally between parties
14.3 Legal Proceedings
- Legal action must be brought within 2 years of dispute arising
- Small claims may be filed in your local jurisdiction
- Major disputes subject to Finnish court jurisdiction
15. Governing Law
These Terms are governed by Finnish law and EU regulations. Disputes shall be resolved in Finnish courts with jurisdiction in Helsinki.
For questions about these Terms, contact us at:
17. Changes to Terms
17.1 Notification of Changes
- We may update these Terms periodically
- Material changes will be communicated:
- Via email to registered users
- Through prominent Service notifications
- Posted on our website 30 days in advance
17.2 Acceptance of Changes
- Continued use after changes constitutes acceptance
- Users may terminate accounts if disagreeing with changes
- Changes become effective 30 days after notification
- Version history available upon request
18. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
19. Accessibility and Technical Requirements
19.1 Accessibility
- We strive to maintain WCAG 2.1 AA compliance
- Accessibility issues may be reported to [email protected]
- We will address accessibility concerns promptly
19.2 Technical Requirements
- Modern web browser with JavaScript enabled
- Stable internet connection required
- Minimum system requirements posted on our website
- Mobile compatibility provided on best-effort basis
20. Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Visai regarding the Service.
21. Additional Provisions
21.1 Force Majeure
- We are not liable for delays or failures due to circumstances beyond our control
- This includes natural disasters, government actions, or infrastructure failures
- Service credits may be provided for extended outages
21.2 Assignment
- These Terms bind successors and assigns
- We may assign our rights and obligations with reasonable notice
- Users may not assign their rights without prior written consent
21.3 Waiver
- Failure to enforce any provision does not constitute a waiver
- Waivers must be in writing to be effective
- No waiver of past violations affects future enforcement
21.4 Headings
- Section headings are for convenience only
- Headings do not affect interpretation of provisions
21.5 Language
- These Terms are originally written in English
- Translations are provided for convenience only
- English version controls in case of conflicts